Healthcare Accessibility (ADA & Section 504)

Evaluate healthcare accessibility compliance covering physical access, effective communication, program access, and auxiliary aids/services per ADA and Section 504

HealthcareResearchBiotech25 minutes18 questions

1. Physical Accessibility

Are accessible parking spaces provided per ADA standards (size, signage, van-accessible)?*

2010 Standards: 1 per 25 spaces minimum, 96" wide van space, vertical clearance, access aisle

Are building entrances, pathways, and exam rooms wheelchair-accessible?*

Ramps (1:12 slope), doorway width (32"), turning radius (60" circle), accessible routes

Is accessible medical equipment provided (adjustable exam tables, lifts)?*

Height-adjustable tables, wheelchair-accessible scales, transfer supports, mammography equipment

2. Effective Communication

Are qualified sign language interpreters provided for deaf/hard of hearing patients?*

ADA requires qualified interpreters, not family members, at no cost to patient

Are vital documents available in alternative formats (large print, Braille, audio)?*

Consent forms, treatment plans, discharge instructions, patient education materials

Is patient portal and website accessible per WCAG 2.1 AA standards?*

Screen reader compatible, keyboard navigation, alt text for images, color contrast

3. Auxiliary Aids & Services

Are assistive listening devices available (hearing loops, FM systems)?*

Amplification devices, hearing loop at reception, captioned phone/video relay

Is language assistance provided for limited English proficiency (LEP) patients?*

Professional medical interpreters (in-person or video), translated vital documents

Are auxiliary aids provided at no cost to patients?*

ADA prohibits surcharges for interpreters, accessible formats, or other aids

4. Program Access

Are telehealth services accessible to people with disabilities?*

Captioning for video visits, screen reader compatible platform, ASL interpretation available

Are service animals permitted in all patient care areas?*

ADA permits service animals, cannot charge fees or require documentation

Is equal access provided to all programs (clinics, classes, support groups)?*

Diabetes education, childbirth classes, support groups accessible to people with disabilities

5. Policies & Training

Is ADA coordinator designated and contact information posted?*

Section 504/ADA requires coordinator for Title II entities, grievance procedures publicized

Is annual disability sensitivity and ADA training provided to all staff?*

Training on effective communication, auxiliary aids, service animals, policy compliance

Are discriminatory policies eliminated (e.g., no blanket "no wheelchair" rules)?*

Individualized assessment required, cannot exclude based on disability alone

6. Grievance & Compliance

Is grievance procedure established for disability discrimination complaints?*

Written procedure, timely investigation, resolution within 30-60 days

Are accessibility complaints tracked and corrective actions implemented?*

Log complaints, identify systemic issues, implement facility/policy improvements

Is self-evaluation and transition plan in place for barrier removal?*

Section 504: Self-evaluation of accessibility, prioritized plan to remove barriers

Please answer all required questions to see your results